Return & Refund Policy

Last updated: October 18, 2026

We want you to be happy with your purchase. This policy explains when you can return an item and how refunds work.

Return window

You may request a return within [7] days of receiving your order.

Items that can be returned

• The item is unused, in its original condition and packaging, with all tags, accessories and manuals.
• You have the order number or proof of purchase.

Items that cannot be returned

• Items that have been used, damaged by the customer or altered.
• Items marked as non-returnable on the product page.
• Gift cards and any item without its original packaging.

Damaged, defective or wrong items

Please check your order when it is delivered. If an item arrives damaged, defective or different from what you ordered, contact us within [48 hours] of delivery with your order number and clear photos. We will arrange a replacement or a full refund.

Warranty

For products that carry a manufacturer or seller warranty, such as electronics and appliances, the warranty terms on the product page or in the box apply.

How to request a return

1. Contact us through the Contact Us page with your order number and the reason for the return.
2. We will confirm whether the return is approved and explain how to send the item back.
3. Pack the item securely in its original packaging.

Refunds

After we receive and inspect the returned item, we will tell you whether the refund is approved. Approved refunds are paid back to your original payment method within [7 to 10] business days. Delivery charges are refunded only when the return is due to our error.

Return shipping

If the return is due to a change of mind, the return shipping cost is paid by the customer. If it is due to our error, we will cover it.

Cancelling an order

You can ask to cancel an order before it is shipped by contacting us as soon as possible.